* * * * * * * * * * * * * * * * *   CALLSIM   * * * * * * * * * * * * * * * * * *
*									        * 
*  A SIMULATION BASED DECISION SUPPORT SYSTEM FOR WORKFORCE MANAGEMENT          *
*				IN CALL CENTERS  			        *
*                                  		   			        *
*			   designed by Birgl BASARIR		                *
*									        *
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *


------Attention------

* Since the program reads and writes into files,
  this tool can not be run through CD drive.

* You may follow the installation instructions to run the tool.



------Installation notes------

1- Install Microsoft Office Excel 2007 into your PC
2- Install ARENA Contact Center version 11.00.00 into your PC
3- Copy the folder named "Interface" directly into your C: drive
4- Run "Final_Interface.xls"
5- Enjoy the Decision Support System Environment for Workforce Management in Call Centers!!!