The adoption and implementation of customer relationship management (CRM) activities in internet business in Turkey

Graduate Program in Management Information Systems.Kımıloğlu (Türker), Hande Bahar.Zaralı, Hülya.2023-03-162023-03-162007.MIS 2007 Z37https://digitalarchive.library.bogazici.edu.tr/handle/123456789/1807530cm.Customer relations -- Management.Electronic commerce.The adoption and implementation of customer relationship management (CRM) activities in internet business in Turkeyxiii, 163 leaves;