An exploration of online food delivery services and negative electronic word-of-mouth behavior
| dc.contributor | Graduate Program in Management. Thesis. FULL RECORD https://collections.library.bogazici.edu.tr:443/record=b2793787~S5 Record 279 of 388 LOCATIONS Storage (Theses) AUTHORYYY Kurupınar, Mahmut. TITLEYYY A developmental investigation of the concept of nationality and its relationship with social expectations / by Mahmut Kurupınar ; thesis advisor Gaye Soley. IMPRINTYYY 2023. DESCRIPTYYY xi, 95 leaves ; 30 cm. NOTE111 Thesis (M.A.) - Bogazici University. Institute for Graduate Studies in Social Sciences, 2023. NOTE222 Bibliography : leaves 86-95. NOTE333 National identity has various components such as ethnic, civic, or cultural, and these are prioritized differently in different contexts. This dimensional perception of national identity has social implications regarding attitudes toward minorities or expectations from immigrants. The current study investigated the developmental course of this dimensional understanding and its relationship with children's expectations regarding the assimilation of immigrants among children in Turkey. Six-to- eight- and 9-to-11-years-old children (N = 83) were introduced two novel national groups and targets who are associated with two features implying membership in different national groups. Children were then asked which nation the target would belong to. Children were also presented with an immigration scene and asked whether the national identity and different features related to it would change after immigration. Overall, children prioritized the ethnic dimension of national identity over civic, cultural, and affective dimensions, and they prioritized the civic dimension over cultural and affective dimensions. Prioritization of ethnic over civic cues became stronger with age, but other contrasts were similar across age groups. Regarding assimilation expectations, children expected immigrants to follow the destination country’s rules but expected them to keep the religion of the first country. Moreover, diversity exposure mostly predicted higher assimilation expectations, while prioritizing ethnic cues over civic ones predicted lower assimilation expectations. Finally, children expected national identity not to change after immigration, and this expectation increased as children prioritized ethnic cues over civic cues. These findings contribute to our knowledge about the developmental process of national identity and children’s perception of immigration. SUBJECT National characteristics. ALT1AUTHOR Soley, Gaye. Thesis advisor. | |
| dc.contributor.advisor | Asugman, Gülden. | |
| dc.contributor.author | Kuter, Deniz. | |
| dc.date.accessioned | 2025-04-14T14:46:50Z | |
| dc.date.available | 2025-04-14T14:46:50Z | |
| dc.date.issued | 2023 | |
| dc.description.abstract | The current research aims to determine the antecedents of negative electronic word-of-mouth behavior in terms of posting ratings and reviews and posting on social media after a dissatisfactory online food delivery service encounter. Online food delivery services are a rising sector that has been getting attention in service marketing studies. A limited number of studies have investigated dissatisfaction with restaurant service after a negative online food delivery service and the consequent emotional and behavioral outcomes. This study also explores negative emotions, namely anger and regret, as outcomes of dissatisfaction and as antecedents of negative electronic word-of-mouth behavior. An online survey has been distributed, and a final sample size of n = 387 has been reached after data screening. Analyses have been made using structural equation modeling. Results suggest that customers are dissatisfied with the restaurant after a negative service encounter with an online food delivery provider. The importance of the deliverymen as frontline employees has been underlined. In addition, findings show that dissatisfaction strongly influences anger and regret, which are antecedents for posting online ratings. This study contributes to the literature by filling this gap and providing theoretical and practical implications. | |
| dc.format.pages | xiii, 113 leaves | |
| dc.identifier.other | Graduate Program in Management. TKL 2023 U68 PhD (Thes TR 2023 L43 | |
| dc.identifier.uri | https://digitalarchive.library.bogazici.edu.tr/handle/123456789/21697 | |
| dc.publisher | Thesis (M.A.) - Bogazici University. Institute for Graduate Studies in Social Sciences, 2023. | |
| dc.subject.lcsh | Food industry and trade -- Management. | |
| dc.subject.lcsh | Online food delivery services. | |
| dc.title | An exploration of online food delivery services and negative electronic word-of-mouth behavior |
Files
Original bundle
1 - 1 of 1