The effect of organizational citizenship behavior and teamwork on the success of information systems projects

Abstract

Information systems project success topics have been extensively researched along with its indicators, success criteria and possible improvement areas in the academic literature. Beside this background, it is aimed to provide a framework which will emphasize the behavioral part of project management processes. Thus, this study investigates the impact of organizational citizenship behavior and teamwork on information systems project success. Organizational citizenship behavior is analyzed along five dimensions, namely; altruism, courtesy, conscientiousness, civic virtue and sportsmanship. In addition, teamwork is analyzed along three dimensions as communication, collaboration and cohesiveness. Data was collected from information systems project managers through an online survey. In order to examine the effect of these dimensions on information systems project success, nonparametric statistical test techniques were used on a sample of 173 projects executed in several industries of Turkey. The findings of the study demonstrated that all OCB dimensions and the construct itself have positive relations with IS project success. In addition, teamwork construct and all of its dimensions are also found as positively related with IS project success. On the other hand, although project scale determinations are frequently used in project success evaluation reports, the results of statistical tests showed that there is no significant difference among different project sizes (small-medium and large) according to their project success or fail situations in information system projects.